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425 East Broadway
Red Lion, PA 17356

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Posted on 03-02-2019

Telemedicine Comes to Patton Veterinary Hospital!


               Ever wished you could contact your vet and get help from home instead of bringing your pet to the veterinary office?  With telemedicine and a new app called Televet, this is now possible! Patton Veterinary Hospital is trialing a new system called Televet.  While this certainly won’t replace office visits, and we do require that your pet has had an in-office physical within the past twelve months to use the system, we may be able to help with minor health issues while you and your pet remain in the comfort of your home. 

               How it works:  A consultation fee is charged to use the Televet service.  You need to download an app in order to request a consultation. Televet is available for both Android and Apple devices.  Once you have the app, it walks you through how to request a consult. You must be an active client at Patton Veterinary Hospital and consultation requests come only to Patton, so only our veterinarians will see and respond to your questions.  Once a request comes through, one of Patton’s vets or staff will send notice to set up a consultation time.  Once the time is set, you and the doctor can agree on either a phone conversation, a text/chat option where you can submit photos and communicate via text messaging or, a video chat.  Your veterinarian contacts you at the appropriate time and discusses your pet’s case. 

Just a reminder, not all cases may be solved by telemedicine.  If it sounds like your pet needs to come to the office for a hands-on exam or treatment, we will schedule an appointment for you (a reduced office fee may apply).  If we feel your pet’s medical condition is an emergency, we will recommend that he or she come to Patton immediately or visit the local emergency clinic (Animal Emergency and Referral Center of York) if necessary. 

               Telemedicine would work best for cases such as rechecking skin conditions, wounds or incisions, monitoring diabetic patients, minor cases of diarrhea, vomiting, or limping and similar problems. We may also be able to help via telemedicine in some cases if you do not have transportation to our office. 

               Once we establish a diagnosis, you may need to visit Patton to pick up medication for your pet or he or she may need a visit to the office to see a technician for an injection or other treatment. Remember, Televet is not meant for emergencies and it is not meant to replace office visits or physical exams, but rather to act as a new tool to help treat minor injuries or illnesses from home.

               Please contact us if you need more info or go to our website for a link to download and try the Televet App today!

               This blog brought to you by the Patton Veterinary Hospital serving Red Lion, York and the surrounding communities.

https://www.gettelevet.com/faq